If something isn’t working as expected, check the Lendavo Status Page first. It’s where we share updates about known issues, service interruptions, and scheduled maintenance.
Check for a known issue
Open the Status Page using the link in the Help Center footer.
Look for an active incident affecting the feature you’re using.
Read the latest update for details about the issue, any available workaround, and our progress toward a resolution.
If the incident matches what you’re experiencing, you usually don’t need to contact support. Follow any instructions provided and check back for updates.
What do the incident statuses mean?
Investigating: We’re looking into a reported problem.
Identified: We’ve identified the cause and are working on a fix.
Monitoring: A fix has been implemented, and we’re checking that it’s working.
Resolved: The incident has been marked as resolved.
What if my issue isn’t listed?
A status page showing normal operation doesn’t rule out an issue affecting your individual account or a problem that hasn’t been reported yet.
Contact Lendavo Support through the support Messenger if:
Your issue isn’t listed.
You’re unsure whether a posted incident applies to you.
The problem continues after the incident is marked as resolved.
You need help following a workaround.
Include what you were trying to do, any error message you received, and a screenshot if possible. This helps our team investigate.